The Peak solution provides a complete end to end Returns Management System that facilitates multiple product returns across various classifications such as DOA/ELF, Insurance, Warranty /Non warranty, exchange & repair.

This provides your business with a “one stop shop” system to facilitate and manage any product return for any customer in all locations.

Key Solution Features:

• Full integration capability with any external software.
• Online data entry via system driven drop down window menus.
• Automated historical data population.
• Ability to upload and store Proof of Purchase and photographs.
• Ability to record notes to individual orders by all users.
• Automated routing based on location, WIP, product or fault category.
• Comprehensive Freight Management and document generation.
• Validation and Management of manufacturer specific warranty requirements.
• Validation and Management of insurance and extended warranty claims.
• Full Management of fixed price or parts & labour invoicing.
• Hierarchical user login functionality.