The Peak solution provides a complete end to end Returns Management System that
facilitates multiple product returns across various classifications such as DOA/ELF,
Insurance, Warranty /Non warranty, exchange & repair.
This provides your business with a “one stop shop” system to facilitate and manage
any product return for any customer in all locations.
Key Solution Features:
- Full integration capability with any external software.
- Online data entry via system driven drop down window menus.
- Automated historical data population.
- Ability to upload and store Proof of Purchase and photographs.
- Ability to record notes to individual orders by all users.
- Automated routing based on location, WIP, product or fault category.
- Comprehensive Freight Management and document generation.
- Validation and Management of manufacturer specific warranty requirements.
- Validation and Management of insurance and extended warranty claims.
- Full Management of fixed price or parts & labour invoicing.
- Hierarchical user login functionality.